IT Security Helpdesks

Mission Statement

Our mission is to provide reliable, responsive, and customer-focused technical support that empowers the entire college community to teach, learn, and work effectively. We are dedicated to delivering timely assistance, maintaining a welcoming and solution-oriented service experience, and ensuring that technology remains an accessible and dependable resource for all students, faculty, and staff. Through continuous improvement, clear communication, and a commitment to equitable support, we strive to remove technical barriers so our community can focus on achieving academic and institutional success.

Employee Support

For assistance, please contact the GRC IT Service Desk via the online case request portal at https://Support.GreenRiver.edu or in person in the Holman Library. Additional contact information can be found on the GatorNet intranet portal.

Student Support

For assistance, please contact the GRC IT Student Help Desk via their Zoom lobby (https://www.greenriver.edu/va/#helpdesk) or over the phone (253-931-6465).

If you’d like in-person support, you can also visit the Student Help Desk in the TC building, in the Holman Library, or in the computer lab at the Kent Campus.

Microsoft Teams Help

Microsoft Teams is the primary collaboration tool at GRC. It allows GRC staff and students to chat, share files, make phone calls, hold meetings, and more.

Please be sure to keep membership in Teams appropriate to the user’s role at GRC and remove a user if they no longer need access to the team.

Please be sure to share files only with appropriate users.

The best source of help for Microsoft Teams is found within Teams itself. Just sign into Teams (in the app or in a browser at https://teams.microsoft.com) and to the right of the search bar click on the three dots to open up a menu. Select the menu option for the desired assistance.

  • Teams Articles - Help articles for everything Teams
  • Video Training - Short tutorial videos
  • What's New - A list of recent additions to the functionality of Teams by date

  • CTRL + . Shows the keyboard shortcuts
  • CTRL + / Shows commands
  • CTRL + = Zoom in
  • CTRL + - Zoom out
  • CTRL + 0 Reset zoom level
  • ALT + SHIFT + O Attach file
  • SHIFT + ENTER Start new line (moves cursor to new line, does not send chat message)
  • CTRL + K Insert Link

Hosting
  • Test your audio and video before the start of the meeting
  • Have a prepared agenda for the meeting and share it with participants before the start of the meeting
  • Mute participants on entry by default
  • Assign co-organizers as needed in the “Roles” section before sending out the meeting invite or by clicking on the three-dot menu next to their name under “Participants” after the meeting starts
  • In most situations do NOT record your meeting and if you do record it, be sure to delete it after a few days when people have had a chance to view it.
Using
  • Mute your mic when not speaking and avoid noisy activities (e.g., typing) when your mic is on
  • Disable your video when taking care of non-business related items (e.g., eating, or talking to someone else)
  • Use a non-distracting video background (e.g., blur or a virtual background) and be front-lit to see your face better
  • Use the “Raise Hand” feature when you wish to speak to avoid talking over other participants

Zoom Help

Use of Microsoft Teams is preferred, but GRC has a limited number of Zoom licenses available for employee use. If you need a Zoom license, please submit a case to the employee IT Helpdesk requesting one.

Suggestions for using Zoom:

  • Test your audio and video before the start of the meeting
  • Have a prepared agenda for the meeting and share it with participants before the start of the meeting
  • Use the Waiting Room feature and only admit those who should be attending
  • Mute participants on entry by default
  • Assign co-hosts as needed after starting the meeting and have them monitor the chat
  • Turn on Automatic Transcription after starting the meeting
  • In most situations do NOT record your meeting and if you do record it, be sure to delete it after a few days when people have had a chance to view it. GRC has very limited storage space for meeting recordings

  • Mute your mic when not speaking and avoid noisy activities (e.g., typing) when your mic is on
  • Disable your video when taking care of non-business related items (e.g., eating, or talking to someone else)
  • Use a non-distracting video background (e.g., blur or a virtual background) and be front-lit to see your face better
  • Use the “Raise Hand” feature when you wish to speak to avoid talking over other participants