Get Virtual Assistance

Connect with real people through Zoom using the options below.

Zoom can be used on a computer, tablet, or smartphone or you can call in. Visit Zoom.us/resources for more information and help videos.

When you select a department you will be put into a waiting room and a staff member will be with you as soon as possible.

You can also connect with departments by calling into a Zoom lobby or by sending an email.

Quick Links

Calling In

To call into a department:

  1. Locate the Meeting ID of the department (listed below)
  2. Call one of the following:
    1. 253-215-8782
    2. 301-715-8592
    3. 646-876-9923
  3. Enter the Meeting ID when asked.
  4. Enter the passcode: 98092
GRC Welcome Desk

Connect through Zoom

Zoom Meeting ID: 931 258 001 49
Password: 98092

For general questions, help with getting started, campus tours, or student recruitment and outreach.

Virtual Assistance Hours:
M-Th: 8am - 5pm
F: 9:30am - 4:30pm

Student Technology Help Desk

Connect through Zoom

Zoom Meeting ID: 938 4358 3105
Password: 98092

SHD Translation Schedule

Winter Break Hours 9AM - 3PM

Closed holidays and weekends exceptions of Saturday 12/29 the SHD Zoom Lobby and Phone Queue will be open break hours.

Winter Quarter 2025 QUARTER HOURS

Monday - Thurs 8AM to 6PM   Friday 8AM to 5PM

While most tech help is best done via Zoom,
some information can be given over the phone: 253-931-6465 

Phone Hours:  Same As Zoom Hours

Please visit the Student Technology Support Desk Web Page For more Information

Student Tech Support Desk Page 

Career & Advising

Connect through Zoom

Zoom Meeting ID: 948 403 075 59   
Password: 98092

For assistance with student advising, academic planning, career, employment, and completion services.

Virtual Assistance Drop In Advising
Monday & Thursdays 11 - 1 p.m.

Placement & Testing

Connect through Zoom

Zoom Meeting ID: 932 685 569 90
Password: 98092

For assistance with course placement, assessments, and program entry testing.

Virtual Assistance Hours:
Monday 2pm-5pm
Wednesday 2pm-5pm
Friday 2pm-4:30pm

Financial Aid

  • In-Person: SA 231
    M-Th: 8am-5pm
    F: 9:30-4:30pm
  • Phone: 253-288-3392
    M-F: 10am-4pm
  • Email Us
  • Help with completing FAFSA/WASFA applications

   In-person and Zoom assistance available by appointment only.

Pre-College & Basic Skills

For help with Adult Basic Education, English Language Learning, GED®, High School Completion, and I-BEST.

  • In-Person: SA-270

M-TH: 8am-5pm; F: 8am-5pm

  • Phone: 253-351-6680

M-TH: 8am-5pm; F: 8am-5pm

Funding / Financial Services

Connect directly with funding and financial services by selecting from the list below. Need to make a payment? Make a Payment online.

Cashier's Office

For assistance with card payments or questions about your Student Account.

  • Phone: 253-288-3399
    M-Th: 8am - 5pm
  • Email Us
Financial Aid

  • In-Person: SA 231
    M-Th: 8am-5pm
    F: 9:30-4:30pm
  • Phone: 253-288-3392
    M-F: 10am-4pm
  • Email Us
  • Help with completing FAFSA/WASFA applications

   In-person and Zoom assistance available by appointment only.

Veteran Services

For assistance with VA educational benefits including certification with GRC School Certifying Officials, educational planning (for all military-connected students), transitional support from military service to college education, and more.

Workforce Education

Connect through Zoom

Zoom Meeting ID: 970 657 109 16
Password: 98092

For financial assistance with tuition, books,and required tools for grant eligible students pursuing Career and Technical Educational certificates and degrees.

Virtual Assistance Hours:
M-Th: 11am - 2pm

 




Other Services

Connect with a student support service in various areas by selecting from the list below.

Office of the Registrar

For assistance with general questions, admissions, and account information please visit the Welcome Desk Lobby above.

In-person assistance:
M-Th: 8am - 5pm
F: 9:30am-4:30pm

Running Start

Connect Through Zoom

Zoom Meeting ID: 927 584 358 73
Password: 98092

For assistance with Running Start program admissions, advising, and registration.

Virtual Assistance Hours:
M-Th: 9am - 12pm and 2pm - 5pm

Master Achiever Center (MAC)

For assistance with advising and transitioning for TS, GED®, High School 21+, and I-BEST Students

English Classes (ELL)

Connect through Zoom

For assistance with English classes and English Language Learning.

  • In-Person: SA-270

M-TH: 8am-5pm; F: 9am-4pm

  • Phone: 253-351-6680

M-TH: 8am-5pm; F: 9am-4pm 

 





 

Student Support

Connect with a student support service by selecting from the list below.

Disability Support Services


Connect through Zoom

Zoom Meeting ID: 969 031 761
Password: 98092

For assistance with qualifying for academic accommodations in the classroom, with testing, course materials, and/or structural access.

Virtual Assistance Hours:
M-Th 8am - 5pm

TRiO

TRiO serves students who are first generation, income eligible, and/or have a disability. For assistance with TRiO applications, currrent programming and events, setting up appointments with your advisor, resource sharing and basic assistance. 

Assistance Hours:
In person and by phone during all open hours. Visit the TRiO webpage for office hours.

Veteran Services

For assistance with VA educational benefits including certification with GRC School Certifying Officials, educational planning (for all military-connected students), transitional support from military service to college education, and more.

Center for Transformational Wellness

Connect through Zoom

Zoom Meeting ID: 918 825 946 30
Password: 98092

For resources and support around interpersonal violence, substance use recovery, and reEntry services.

Virtual Assistance Hours:
M-Th: 9am - 5pm

Holman Library

Ask a Librarian

Ask a librarian for virtual assistance via email, phone, or chat

M-Th 8:00a.m.-8:00p.m.
Friday & Saturday Closed
Sunday 2:00p.m.-6:00p.m.

Benefits Hub

Connect through Zoom

Zoom Meeting ID: 879 4814 9405
Password: 98092

 For resources and support related to basic food needs, toiletries, and personal items. 

Virtual Assistance Hours
M-Th: 9am-11am





International Programs

International student support services.

International Programs (IP) Advisors


Connect through Zoom

Zoom Meeting ID: 867 5261 3945

For assistance with student advising, academic, planning, class registration, and immigration advising for international students..

Virtual Assistance Hours:
Monday - Thursday: 1:00 p.m. - 5:00 p.m.

In-Person Assistance Hours:
Monday: 9am - 5pm
Tuesday: 1pm - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 10am - 1pm

International Programs (IP) Housing

Connect through Zoom

Zoom Meeting ID: 918 8004 1608
Password: 98092

For assistance with International Program Housing (CCA & Host Family).

Virtual Assistance Hours:
Monday: 1:00 p.m. - 5:00 p.m.
Wednesday: 9:00 a.m. - 1:00 p.m.
Friday: 10:00 a.m. - 2:00 p.m.

 

 

Campus Life

Connect with a Campus Life department by selecting from the list below.

Office of Equity, Diversity, and Inclusion (ODEI)


Connect through Zoom

Meeting ID: 834 7463 0330
Password: grcodei

For assistance with ODEI services, including the Book Loan Program, GDEC-ODEI Diversity Educational Series, Bilingual Services, Peer Mentorship, Peer Navigators, Diversity Clubs and Organizations, and building relationships along our student and our diverse communities.

Zoom Lobby Hours: Tuesday & Thursday from 11:00am - 3:00pm