Email Login
Log in to your student email using the button below. If you are logging in to your email for the first time, your temporary password is your ctcLink number followed by your 6-digit birthdate.
Email Lookup
Find your student email address using your last name, birth date, and ctcLink ID
Password Reset
Click on the button below to reset your @student.greenriver.edu account’s password.
Your @student.greenriver.edu Emails:
- As of September 13, 2021, any student enrolled in a Fall 2021 course was given a new email (ending in @student.greenriver.edu). You'll want to:
- Look up your email
- Reset your password
- Check your new email ending in "@student.greenriver.edu" regularly; it will be how your instructors and advisors contact you.
- Do not auto-forward your student email to another email. Unfortunately that feature does not work and you will lose important GRC emails.
- ctcLink allows students to use a preferred name. As of October, 2021, student email addresses will use your preferred name (if you have entered a preferred name in ctcLink) instead of your primary name. Please use the Email Lookup to find your new email address and continue to use the same password. (You will continue to receive mail sent to your former @student email address).
Login Troubleshooting and Tips:
- Student email accounts and any associated content are now deleted one year after the last quarter you attend Green River College. Deleted means the account and content of the account are removed and not recoverable. That said, if you re-enroll in a course after your account has been deleted, the same email alias/address will be assigned to you, though you’ll not have any of your old emails or contents of your old OneDrive available.
- If you experience trouble accessing your account, first try clearing you browser's cache. If using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Be sure and close/quit the browser and restart it after clearing the cache and cookies. For more information about clearing your cache, visit:
How do I clear my browser cache on a PC? or How do I clear my browser cache on a Mac? - How-to Guide: Transferring Old Emails to Your New Student Email Account
- How-to Guide: Download and Save Files from Your OneDrive Accounts
New Email Generation Process
Timeline, as of May 20, 2024:
- Old process, prior to May 20, 2024: Student email address were generated after a student had enrolled in class.
- New process: Student email addresses are generated upon successful admission (application is processed).
Action | Notification | Timing |
---|---|---|
Online Admission Application Portal account creation | Verification email sent to email address used to set up account | immediate |
Submit Application | Confirmation of submitted application sent to email on application/account | immediate |
ctcLink ID number creation | No notification is sent, student will show up in ctcLink | Upon application submission, immediate |
Application Processed | Formal Admission Acceptance Letter sent to preferred email, includes ctcLink ID number | 8:30 p.m., same day application was processed |
8:30pm, same day application was processed | Student email account creation | Morning after application was processed |
Student loaded into EAB Navigate & Canvas | No notification is sent | Overnight after application was processed, Approx. 5 a.m. |
Getting Started Steps email | Sent to student email address, from Navigate | 2 p.m. the day after application is processed |
The new email generation process occurred for all students who had their admission processed April 1, 2024, and after. If a student applied prior to April 1, 2024, and has not yet enrolled, they would not have a student email address. Once they enroll, they will get one. No need to reapply for this purpose.
From here out, the email address is generated upon successful admission (application is processed).
New Student Email
Need Assistance
IT Student Helpdesk
For help looking up your student email address, resetting your password, troubleshooting locked accounts and more, contact the IT Student Help Desk.
Student Technology Support Desk
Zoom Meeting ID: 938 4358 3105
Password: 98092
SPECIAL BREAK HOURS BETWEEN SPRING / SUMMER QUARTERS:
CLOSED JUNE 18-21
OPEN JUNE 24-27: 9AM - 3PM
Summer Quarter Hours
Monday - Thursday 8AM - 5PM
Closed Fridays, Weekends and Holidays
While most tech help is best done via Zoom,
some information can be given over the phone: 253-931-6465
Phone Hours: Same As Zoom PLUS
Sunday Voice Mails & emails are Returned 2PM - 6PM
Please visit the Student Technology Support Desk Web Page For more Information
Holman Library Staff
The Holman Library Staff is available to guide you through looking up your student email address and resetting your password. Call, email, or visit us in the library for assistance.